Shipping and DOA Guarantee
Exotic Ocean Shipping Policy
Orders of $0 to $249.99 ship for $39.99 anywhere inside the US
Orders of $250 and over ship free.
All orders are shipped via either Fedex Overnight or UPS Overnight with guaranteed delivery by 10:30AM. The day your order ships you will receive an automated message from the site confirming that the items were shipped out.
Please make sure that you select a day that you will be home to accept the shipment upon first attempt at delivery. If you choose Hold For Pickup you must pick up your package within four hours of the location opening. Our DOA policy is simple! In the unlikely event that you experience a loss just send us a clear digital image of the specimen within two hours of delivery for consideration. (shipping delays are not recoverable and will be handled on a case by case basis). DOA claims submitted after the two-hour time frame will be reviewed on an individual basis at management’s discretion. We do not offer refunds at this time. Under no circumstance is the customer to reject delivery of an order this will void our DOA guarantee. If the package is leaking or damaged please document the damage with the shipping company and contact us immediately. Please do not discard the specimen without authorization from Exotic Ocean, doing so will void our DOA guarantee. We cannot solve a problem if we are not aware of it, please make sure to contact us as soon as possible if you have any questions or concerns regarding a shipment. If we do not hear about your shipment via email, phone call or Facebook messenger we will assumed that everything arrived in perfect condition and no further action is required on our part. We do NOT provide DOA coverage on replacement orders. We will always work with you to ensure your transaction is 100% satisfactory. By submitting an order you are agreeing to any and all DOA policies set forth by Exotic Ocean. These policies are subject to change without notice.